FAQ
- What documents can I use to verify for Enhanced Verification?
- Why was my ID rejected?
- How can I change my email address?
- Can I deactivate or delete my account?
- What do I do if I have more than one account?
- How can I log in if I forgot my MPIN/ Password?
- Help! I cannot log in to my Coins account
- How to Pay Bills
- [NEW] Coins.ph Rewards Hub
- Why did my equivalent Peso amount decrease after conversion?
- How to deposit cryptocurrency to your Coins.ph account?
- How to Send Crypto from your Coins Wallet
- Why haven't I received my PHP cash out?
- Why haven't I received my Peso cash in funds?
- How do I claim my loan if I used a different mobile number?
- Why haven't I received my Peso cash in funds?
- Tips for Getting Your Account Verified Successfully
- Tips for Getting Your Account Verified Successfully
- How to change linked Coins.ph mobile number
- How to download the Coins.ph iOS App?
- I have not received my blockchain transfer. When will this reflect in my wallet?
- How to Buy Load
- How are daily/monthly/annual Transaction Limits tracked?
- How to Cash In
- What are the risks involved in using cryptocurrencies?
- Can I have another account for personal use?
- Which cash out methods are available?
- What can I do if I forgot my account details?
- How do I publish my content in other languages?
- How do I customize my Help Center?